Merrill Lynch's IT Initiatives
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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ITSY038 |
For delivery in electronic format: Rs.
400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extraThemes
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| Case Length |
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16 Pages |
| Period |
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1997 - 2004 |
| Pub Date |
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2004 |
| Teaching Note |
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Not Available |
| Organization |
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Merrill Lynch |
| Industry |
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Financial
Services |
| Countries
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USA |
Abstract:
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The case examines the two major IT projects implemented by
the US-based Merrill Lynch & Company (ML), a leading global financial services
firm. It describes the Trusted Global Advisor (TGA) project that aimed at
offering high quality content and analytical tools to enable ML's financial
advisors create, use and track financial plans for their clients. The case
describes in detail the systems architecture of TGA, its utility and the
problems faced by ML during and after implementation of the project. The second
IT project that ML launched to replace TGA was the Wealth Management Workstation
(WMW), the largest IT project worth $ 1 bn to be fully outsourced by third party
vendors. The case discusses the system architecture of WMW, the role played by
various vendors. Finally, it updates on the current status of the project
implementation.
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Issues:
» Study the systems architecture of a typical IT project and examine the
objectives for its implementation in a financial services company.
Contents:
Keywords:
Merrill Lynch, IT Projects Implementation, IT in Financial Services, Trusted Global Advisor, Wealth Management Workstation, IT Systems Architecture, IT Outsourcing
Merrill Lynch's IT Initiatives
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